Thermal Performance Guarantee

Cool Water Technologies unequivocally guarantees the thermal performance of its equipment as shown on the certified drawings, when the equipment is installed in accordance with good engineering practice. After installation and start-up, if there are any questions regarding the thermal performance of the equipment, at the owner’s request, Cool Water Technologies will send its engineers to the job site to conduct a performance test.

This test may be observed by the owner, the consulting engineer, or their authorized representatives. Suppose the results of the evaluation show the equipment to be deficient, in that case, Cool Water Technologies will make the necessary repairs or alterations to correct the deficiency at no cost to the owner. On the other hand, if the equipment is found to be performing in accordance with its certified drawing, the owner is expected to reimburse the company for the costs associated with this performance test.

 

CWT WARRANTY 5 YEAR/NDL

CWT provides a complete one (1) year warranty on the entire unit. Labor is not covered under warranty. The Mechanical Equipment Warranty is on the Fan(s) and Motor(s), which shall be warranted against defects in materials and workmanship for five (5) years from the Date of Shipment.

CWT makes no representation regarding the structural fitness of the unit concerning issues of support unless:

  • CWT is supplied with certified structural support drawings of the support to be used, or
  • CWT provides certified engineer’s drawings of the support to be used.

Any such representation by CWT must be provided in writing.

 

CWT PARTS WARRANTY

CWT provides a limited one-year warranty on all parts and accessories. If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge. This warranty applies only to the model numbers and serial numbers provided in the sale contract.

This warranty does not cover parts which are improperly installed, damaged, abused or used for other than the intended purpose. It does not include the cost of returning the part to the vendor from which it was purchased, labor to remove, install or diagnose the failure, incidental or consequential damage caused by possible defects with the parts.